SHIPPING & DELIVERY OPTIONS

We've partnered with Canada's premiere logistics companies to deliver our premium gifts across Canada. 

Transit times vary by destination and shipping method. Orders received before noon EST Monday to Friday are shipped same day unless requested otherwise.

STANDARD GROUND SHIPPING

• Standard Ground shipping is available Monday to Friday only with our shipping carriers.
  
  
• This level of service is not guaranteed - the transit times listed above are only estimates provided by our shipping carriers.
  
  
• If you require delivery on a specific date, we recommend selecting Next Day Express Service.
  
  
• Our Standard Ground Shipping rates are not applicable to the following destinations:
  
  
• Yukon, Northwest Territories and Nunavut
  
  
• Shipping times do not include the processing and preparation time of your gift order.
  
  
• Please allow 1-2 business days for extended and remote areas.
  
  
• Click here to view a partial list of Canadian shipping destinations:
  
  
  
  

EXPEDITED GROUND SHIPPING

• Expedited Ground shipping is available Monday to Friday only with our shipping carriers.
  
  
• Our Expedited Ground shipping rates are not applicable to the following destinations:
  
  
• Yukon, Northwest Territories and Nunavut
  
  
• If you require delivery on a specific date, we recommend selecting Next Day Express Service.
  
  
• Shipping times do not include the processing and preparation time of your gift order.
  
  
• Expedited shipping fees are applicable per gift item.
  
  
• Please allow 1-2 business days for extended and remote areas.
  
  
  
  

EXPRESS NEXT DAY SHIPPING

• Express Next Day shipping is available Monday To Friday only with our shipping carriers
  
  
• This level of service is guaranteed by our shipping carriers and is recommended during periods of warm temperatures.
  
  
• The Express Shipping rates are not applicable to the following destinations:
  
  
• Yukon, Northwest Territories and Nunavut
  
  
• Express shipping fees are applicable per gift item.
  
  
• Shipping times do not include the processing and preparation time of your gift order.
  
  
  
  

SATURDAY EXPRESS SHIPPING

• Saturday Express Shipping is available to major destinations only. If Saturday Express shipping is selected but the service is not available to the destination, our office will contact you.
  
  
• Orders must be received by our office on Friday 1:00 PM EST at the latest.
  
  
• Saturday express shipping fees are applicable per gift item.
  
  
  
  

LOCAL HAND DELIVERY

• Local hand delivery is available in the Montreal and surrounding areas Monday through Sunday.
  
  
• Delivery times do not include the processing and preparation time of your gift order.
  
  
• Please note delivery to the Montreal Airport is not available at this time.
  
  
• Click here to view a partial list of our local hand delivery destinations.
  
  
• Please note Standard Ground shipping and Next Day shipping with our carriers is available Monday to Friday only unless Saturday delivery is selected.
  
  
• Once your order is processed and shipped from our facility, you will receive a delivery or shipment notification along with a tracking number via email so you may monitor the progress of your gift order.
  
  
• For more information on tracking your parcel, visit:
  
  
• WWW.PUROLATOR.COM
• WWW.FEDEX.COM
• WWW.CANADAPOST.CA

• Orders placed for pickup from our physical location can be collected at our front desk at 84A Brunswick blvd in Dollard des Ormeaux 
  
  
  
  
  
  

HEAT SENSITIVE ITEMS

• Chocolate and candy confections are shipped from our facility all year round. Ice packs are used during warm temperatures to preserve the products for a period of 24 hours. Next Day service is highly recommended.
  
  
• Heat sensitive items ship Monday through Thursday only during the summer months. Local hand deliveries are available Monday through Sunday. If heat temperatures are extremely high and may affect the product, we will delay the delivery.
  
  
• Please ensure your gift recipient will be available to receive their gift delivery during warmer months. If you recipient is not home and the parcel is released by our carrier, we will not be held responsible for melted products.
  
  
  
  

SHIPPING EXCEPTIONS

• Please allow 1-2 additional days for deliveries to non-major cities and remote locations. Please note certain fees may apply to remote and rural destinations.
  
  
• Please click here to view areas which are considered remote or rural by our carriers:
  
  
• The following Canadian destinations are exempt from our Standard, Expedited & Next Day Delivery options:
  
  
• City of Nunavut
• The Yukon
• Northwest Territories
  
  
• We would be pleased to provide you with a competitive shipping rate to any of the above destinations.
  
  
  

LATE, LOST OR DAMAGED

• All orders are shipped from our facility in Montreal, Quebec. Please keep in mind when submitted your orders that the outlined transit times are only estimates and may vary depending on the destinations. Please refer to our Delivery & Shipping times for more details.
  
  
• The Sweet Basket Company is not responsible for delivery delays that occur as a result of poor weather conditions or parcel volume with our shipping carriers. Refunds are not available if circumstances are beyond our control.
  
  
• Our orders are inspected by Quality Control prior to shipping from our facility. If your parcel appears opened, damaged or tampered with, please contact us within 3 days of receipt so we may file a claim with our carrier and issue a replacement gift or refund.
  
  
  
  

ADDRESS CORRECTIONS OR REROUTING

• It is important that you provide us with the complete and accurate delivery information including a telephone number for your recipient at the time of submitting your order.
  
  
• In the event an incorrect postal code is provided or unit number is missing, a correction fee of $13.50 (plus applicable sales tax) is charged by our carrier to successfully deliver your order. Please note that incomplete or inaccurate information may also result in delays or the return of your parcel to our facility.
  Once your gift order has been processed and shipped from our facility, we cannot make any changes to the delivery address.
  
  
• In the event your gift recipient requests that their gift order be redirected to an alternate address, an address redirection fee of $13.50 (plus applicable sales tax) will be charged by our carrier.
  
  
  
  

DELIVERIES TO HOSPITALS, HOTELS & UNIVERSITIES

• We offer local hand delivery and shipping with our carriers to hospitals, hotels and universities. Please note that these establishments have a central Receiving department where packages are accepted from our drivers and carriers and then and remitted to patients, guests or students by their staff.
  
  
• Hospitals, hotels and universities do not always permit our drivers to personally deliver gifts to their recipients for security reasons.
  
  
• For hotel deliveries, we require the name under which the reservation was made in order for the front desk to accept your order.
  
  
• For hospital deliveries, please ensure that the maiden name (if applicable) is provided along with the patient's room number when submitting your order.
  
  
• Please note The Sweet Basket Company will not be held responsible for parcels which have reached their destination and for which the employees at the hotel, hospital or hotel did not remit the gift in a prompt manner. Our responsability ends once the gift parcel has reached its destination. Claims for misplaced or lost gifts by hospital, hotel or university personnel will NOT be honored.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

LAST UPDATED; OCTOBER 10TH 2019