At
The Sweet Basket, we take great pride in offering you the highest
quality gift and so for this reason, all our gift baskets are
not pre-assembled. They are prepared at the time we receive
your order. This ensures that your gift recipient receives the
freshest most delicious product at all times.
Please
allow 24 hours to process your gift order. During peak
holiday season (Valentine's Day, Mother's Day, Father's Day
and Christmas) please allow 2 - 3 business days for production.
Delivery
and Shipping Options:
The
Sweet Basket is pleased to offer its clients FREE FedEx ground
shipping anywhere across Canada (with the exception of the Yukon , Nunavuk and the
NWT).
Shipment
Notification: Once your order has been
shipped, you will receive a shipment confirmation along with
a FedEx tracking number via email so you may personally monitor
the progress of your gift order.
Free
Local Hand Delivery: You
can expect your gift to be hand delivered within 24- 48 hours
upon receipt of the order.
Local hand
delivery in Montreal and surrounding
areas is as follows:
Monday
to Friday: 10:00 AM - 06:00 PM
Saturday: 09:30 AM - 05:00 PM
Sunday: 09:30 AM - 03:00 PM
Click
here to view our local hand delivery areas in Montreal:
We attempt to provide same
day local delivery for orders placed before 10:00 AM EST.
Orders received after 10:00 AM EST will be scheduled for
next business day delivery, unless requested for a later
date.
Free
Standard Ground Shipping: You
can expect your gift to arrive within 1 - 8 business days
depending on the destination (this does not include the
day your order is placed).
Quebec & Ontario 1 – 3
business days (depending on the destination)
NB, NS, NFLD, PEI 3 – 6
business days (depending on the destination)
AB, SK, BC, MB 4 – 8
business days (depending on the destination)
N.B.: Shipping service to remote areas may take longer
than urban areas. Sorry we do not offer FREE FedEx ground
shipping to the Yukon, Nunavuk and the NWT (North West Territories)
Click
here to view our Canada wide destinations shipped via FREE
FedEx Ground shipping:
Please note
: FedEx Ground
Service is available Monday to Friday only! Please note
Saturday delivery is available at an additional charge. This
service is not available in all delivery areas. Please contact
us to confirm if Saturday delivery service is available based
on the destination postal code.
N.B.: Shipping
service to remote areas may take longer than urban areas.
Priority Overnight :
You
can expect your gift to arrive within 1 business day (this
does not include the day your order was placed). Please
note that
FedEx Priority Overnight Air is not available in some remote areas. Please
click here to view our delivery charges.
The
Sweet Basket reserves the right to modify or terminate its free
shipping offer at any time.
It
is important that you provide us with complete and accurate
delivery information including the gift recipient's telephone
number. We cannot guarantee delivery delays due to incorrect addresses, failed delivery attempts, or weather which delays our national carriers.
Incorrect or missing information could result in delivery
delays or non-delivery.
The
cost to reship or redeliver your gift due to incorrect or incomplete
address information is the sender's responsibility. Please note that you will incur a $10.00 address correction fee if the address or postal code you submittee with your order must be modified to ensure delivery.
We regret
we cannot ship to a P.O. Box.
We
do not ship chocolate during hot summer months. The Sweet
Basket will substitute chocolate with a product of equal
or higher value.
Shipping delays may occur during various holiday seasons as
well as for multiple orders. We will contact you via email or
phone if we foresee any shipping delays with your order.
The Sale of Wine Gift Baskets
In
accordance with Federal and Provincial laws, The Sweet Basket
Company does not sell alcohol to persons under the age of 18.
By using this site you swear and affirm that you are over the
age of 18. The Sweet Basket Company makes every effort to ensure
that alcoholic beverages are not delivered to anyone who is
under the age of 18. By using this site you are acknowledging
that the person receiving a shipment of alcoholic beverages
from The Sweet Basket Company is over the age of 18. You also
agree that any alcohol purchased from The Sweet Basket Company
is intended for personal consumption and not for resale. If
you do not agree with these conditions of use please do not
use this site. If you intentionally or unintentionally misrepresent
your age in order to provide alcohol to a person under the
age of 18 you may be prosecuted to the full extent allowable
by law.
Please note adult signatures are required on deliveries
containing alcohol.
Hospital and Hotel Delivery
Delivery
to hospitals and hotels is not recommended. However, if you
would like your gift delivered please be sure that the gift
recipient will still be there when your gift arrives.
Please note that many hospitals/hotels have a central receiving
department where packages are delivered prior to delivery to
the patient/guest. Many hospitals/hotels do not allow delivery
personnel to deliver to a specific room due to privacy regulations
or security purposes.
The Sweet Basket will not refund or replace gifts delivered
to hospitals and hotels. Claims for orders lost or misplaced
within hospitals or hotels , failure of the hospital
or hotel staff to deliver the gift to the patients or
guests or gifts arriving after a patient or guest has
been released or checked out will not be honored.
Please
Note:
- Orders
cannot be cancelled once they have been processed or
shipped
- Please
provide us with a daytime address and telephone number gift
recipient as we require a signature upon delivery.
- We
are not liable for incorrect and incomplete addresses.
- Our
shipping carrier will make 2 delivery attempts before
returning a package.
- New
shipping charges plus a handling fee of 15% will apply
to process returned orders a second time.
Payment
& Ordering information
Our
prices are in Canadian funds and do not include taxes or delivery
costs.
These costs will be added to the price of the basket at the
time of order where applicable.
Shipping
within Quebec, Canada 5 % (G.S.T. & T.P.S.) + 7.5% (P.S.T.
& T.P.S.)
Shipping elsewhere in Canada 5 % (G.S.T. & T.P.S.)
Four
convenient ways to order your Gift Basket Today!
Secure
On-Line Shopping: Just
click the "Buy Now" button for convenient on-line ordering of
products. All online transactions are handled with industry-standard
SSL encryption.
By Phone: Toll Free 1-866-683-3885
or Local (514) 683-3885
Monday-Friday , 9:00 a.m. - 5:00 p.m. EST
By E-mail:
orders@thesweetbasket.com
By Fax: (514)
683-3885
All
prices are in Canadian dollars. Please note that all Canadian
dollars to US currency conversions are approximate.
We
accept three major credit cards, Visa, MasterCard and American
Express
We
offer corporate billing upon credit approval. Please contact
us if you wish to submit an application for a corporate gift
account.
All
online transactions are encrypted through the use of Secure
Socket Layer (SSL) Credit card processing is done manually,
rather than using a real time third party provider over the
Internet.
© 2003 Le Panier de Délices
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